on her appointment by the City of Pickering as the CEO & Director of Libraries, Pickering Public Library effective May 6, 2020.
Jackie has spent the past eight years at the Calgary Public Library (CPL) and was most recently its Director, Service Design. She played a leadership role in the grand opening of Calgary’s new Central Library – a landmark facility that has garnered international acclaim for its architectural brilliance, as well as industry recognition for its exceptional and visceral patron experiences within.
In-Service Design, Jackie led the innovation renaissance of CPL by managing dozens of teams and projects, utilizing a design-thinking framework that applied empathy, curiosity and prototyping to achieve the organizational goals. Some of her key accomplishments include designing a unique learning space for school-aged kids in the new Central Library, spearheading new partnerships with the University of Calgary and the University of Alberta, and launching a bookmobile service to meet the needs of under-serviced communities.
Prior to her time at CPL, Jackie worked at Deloitte as a CPA for several years. Her accounting skills and experience enabled her to manage aggregate budgets of approximately $13M for Indigenous language projects, service design, and library material acquisitions. Combined, her visionary leadership and keen financial acumen will ensure that the Pickering Public Library remains near the forefront of Canada’s municipal library landscape.
Again, we congratulate Ms. Flowers and wish her the very best success in her new appointment.