McDonald’s: Complaint about complaint system : The Szpinner

Man, if you have a complaint about McDonald’s, go to Wendy’s, Timmies, Burger King…in other words, go elsewhere.

____________

I had one of my infrequent breakfast orders at a McD’s recently. A syrup-ladened, sugar-soaked, calorie-loaded piece of junk. But the icing on the cake was the complaint process.

The short of it is…you need to be a lawyer, an engineer, Kreskin and a computer nerd, ALL WRAPPED UP IN ONE to possibly succeed in registering a complaint with McD. But that could be the corporate strategy for warding off complaints from the public. Make it so difficult, and customer complaints will not complain. The process is too difficult and frustrating.

This McD complaint process may be the worst in the corporate world. I don’t know as I don’t complain much. But the food order I received was worthy of complaint. Too bad I never knew that trying to complain to McD was an exercise in frustration and anxiety.

And don’t try to complain to the the phone number, 1-800- BIG MACS…that gets you to the USA, another kettle of fish.

The Canadian phone number is 1-888-424-4622

Use that phone number with discretion as it will be an exercise in frustration and stress. My food order was wrong. I want them to know how screwed up it was. I go to McD maybe once a month, I will definitely reduce my frequency of attending McD’s in the future. One and a half hours of frustration and stress when all I want is to let them know about a screwed up order. I was’t looking for a rebate, a freebie. I just wanted them to know how my order was worthy of a complaint.

But the complaint process is horrendous. Even when you succeed in connecting with some one on the phone, they usually have the phone connected to their tonsils or submerged in a glass of McWater. Compound that with speaking like they want to end their shift prematurely and supplement the speaking with an acccent, and communication becomes a NASA MOON LAUNCH TEST.

I gave up…but thought people should know. If you want to complain about anything at McD, 1. do so at the store, 2. do so to a live person, 3. do so to the store manager, and 4. have A LOT OF PATIENCE.

This has become an exercise in a NON-ARNOLD return…”I won’t be back!”