The short version…
Pickering Seeks Input on New Online Service Portal
The City of Pickering is inviting residents to help shape a new Online Service Portal, making it easier to access City services, submit requests, and track progress through a personalized profile.
What the Portal Will Offer
Once launched, residents will be able to:
- Securely log in to a personalized profile
- Submit service requests online
- View real-time updates on requests
- Access their full service history anytime, from anywhere
Public feedback will help ensure the portal is easy to use, accessible, and responsive to residents with different levels of digital comfort.
Common Requests Today
Each year, residents contact the City about issues such as:
- By-law reports
- Traffic concerns
- Streetlight repairs
- Potholes and seasonal issues
Mayor’s Comment
“This is about making City service requests simpler, more accessible, and more responsive for the people who rely on them,” said Mayor Ashe. “The Online Service Portal will give residents more choice in how they connect and engage with our staff, while continuing to preserve the in-person and telephone options many residents value.”
Strategic Context
The portal supports the City’s Corporate Strategic Plan by advancing innovation, improving access to services, and strengthening customer service. It is guided by Council’s endorsed Digital Strategy and reflects long-term investment in service modernization, data, privacy, and cybersecurity.
Timeline & How to Participate
The City anticipates launching the portal in 2027, subject to project timelines. Residents can learn more and complete the survey at LetsTalkPickering.ca/Digital.
Thank you for being part of the Let’s Talk Pickering community.
Kind regards,
The Project Team
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The detailed version….
The City of Pickering is inviting residents to help shape a new Online Service Portal that will make it easier to access City services, submit requests, and track the status and progress online through a personalized profile. The portal is part of Pickering’s continued focus on citizen-first service and good governance, giving residents more choice in how they connect with the City.
Once launched, users will be able to securely log in, submit service requests, view updates, and access their service history from anywhere, at any time. Public feedback will help ensure the portal is easy to use, accessible, and responsive to residents with different levels of digital comfort.
Each year, residents contact the City with a wide range of service requests, from by-law reports and traffic concerns to streetlight repairs, potholes, seasonal issues, and more.
“This is about making City service requests simpler, more accessible, and more responsive for the people who rely on them,” said Mayor Ashe. “The Online Service Portal will give residents more choice in how they connect and engage with our staff, while continuing to preserve the in-person and telephone options many residents value.”
The portal supports the priorities of the City’s Corporate Strategic Plan by advancing innovation, improving access to information and services, and strengthening customer service. It is guided by the City’s Council-endorsed Digital Strategy, which considered input from Council, staff, and the public, and serves long-term investments in service modernization, technology governance, data, privacy, and cybersecurity.
The City anticipates launching the Online Service Portal in 2027, subject to project timelines and implementation requirements. Residents can learn more about the project and complete the survey by visiting LetsTalkPickering.ca/Digital.
Thank you for being part of the Let’s Talk Pickering community. We look forward to seeing your input on our projects.
Kind regards,
The Project Team
