Overview
The City of Pickering is asking residents to help shape a new Online Service Portal designed to make it easier to access City services, submit requests, and track progress through a personalized profile. The initiative reflects the City’s citizen-first approach to service and governance, giving residents more ways to connect.
What the Portal Will Offer
Once launched, residents will be able to:
- Securely log in to a personalized profile
- Submit service requests online
- View real-time updates on requests
- Access their full-service history anytime, from anywhere
Why It Matters
Residents contact the City each year on a wide range of issues, including by-law reports, traffic concerns, streetlight repairs, potholes, and seasonal matters. Public feedback on the new portal will help ensure it is easy to use, accessible, and responsive to residents with varying levels of digital comfort.
Mayor’s Comment
“This is about making City service requests simpler, more accessible, and more responsive for the people who rely on them,” said Mayor Ashe. “The Online Service Portal will give residents more choice in how they connect and engage with our staff, while continuing to preserve the in-person and telephone options many residents value.”
Strategic Context
The portal supports the City’s Corporate Strategic Plan by advancing:
- Innovation
- Improved access to information and services
- Strengthened customer service
It is guided by the City’s Council-endorsed Digital Strategy — shaped by input from Council, staff, and the public — and reflects long-term investment in service modernization, technology governance, data, privacy, and cybersecurity.
